Returns/Exchanges Policy
At NOFTPRNTZ®, we strive to ensure your complete satisfaction with every purchase. We understand that ordering the wrong size or item can happen unintentionally, and we are here to assist you in such cases. Please read our return and exchange policy carefully.
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Returns: Unfortunately, we do not accept returns for a refund or store credit. We encourage our customers to review their orders and consult our sizing guide before making a purchase. However, if you received an incorrect size or item, please follow our exchange process outlined below.
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Exchanges: We offer exchanges only for cases where an incorrect size or item was shipped. If you received an incorrect product or size, please contact our customer support within three days of receiving your order. Our team will guide you through the exchange process.
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To qualify for an exchange, the following conditions must be met:
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The item must be unworn, unused, and in its original condition with all tags and packaging intact.
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The request for an exchange must be made within three days of receiving the order.
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Proof of purchase, such as the order number or receipt, must be provided.
Once your exchange request is approved, we will provide you with instructions on how to proceed. You will be responsible for the shipping costs associated with returning the item to us. We recommend using a trackable shipping service to ensure the item reaches us safely.
Upon receiving the returned item, we will inspect it to verify its condition. If the item meets our exchange criteria, we will promptly ship the correct size or item to you. If the requested size or item is unavailable, we will offer you the option to choose an alternative or provide a store credit for future purchases.
Please note that exchanges are subject to product availability. In cases where the requested size or item is out of stock, we will do our best to inform you as soon as possible and offer alternative solutions. We aim to process exchanges within a reasonable timeframe, but please allow for shipping and processing times, which may vary depending on your location.
If you have any further questions or need assistance with an exchange, please contact our customer support at contact@nfplifestyle.com.
By placing an order with Noftprntz, you acknowledge and agree to abide by our return and exchange policy. Thank you for choosing Noftprntz. We appreciate your understanding and cooperation.